Transforming Patient Access and Experience

Patient satisfaction does not mean just delivering high-quality care. It's about responsiveness, communication, and enablement of financial services as well. Access Healthcare's Patient Access Services equip hospitals with the necessary resources, tools, and technologies to streamline access to care, with accurate information and financial clearances and understanding. 

Scheduling is about engaging patients to capture the patient volume and securing timely appointments by looking up physicians' schedules across multiple specialties and departments. The focus of our scheduling team is on reducing cancellations and no-shows. We utilize omnichannel communications to collect and validate patient information and schedule appointments by pre-registering patients.

Insurance verification, eligibility, and benefits checking are critical for the success of your hospital's revenue cycle. We help you reduce claim denials and revenue loss by diligently following up with healthcare payers to ascertain eligibility and benefits. We verify the effective date, patient's eligibility for the medical services sought, non-covered procedures, co-pay, deductibles, co-insurance, pre-existing conditions related clauses, maximum daily and lifetime benefits.  Our verification process aims to check coverage for specific procedures and estimate the patient's responsibility before the patient visit. The result is clear communication of patient responsibility for payment, on-time patient payments, and reduced work on the back-end patient follow-up. The efficiency improves patient satisfaction and maximizes revenue.  Where required, we also obtain prior authorization through our payer-specific prior authorization capabilities.

Failure to obtain Referrals and prior authorizations, when required, can put reimbursement for medical procedures at risk. Access Healthcare's payer-specific competencies ensure referrals and prior authorizations are received before the patient visits the hospital facility.

We validate and communicate patient responsibility before the visit. As per the facility's patient financial services arrangements and partnerships, we can provide flexible payment plans and charity care options. Our team is empathetic and focused on improving patient satisfaction through faster access to care, improved revenue capture. 

We bring a streamlined and automated registration workflow to register patients at the front desk and verify coverage.

Access Healthcare's patient access program utilizes omnichannel patient support technologies, analytics, and automation to improve financial clearance and improve the speed to care.